BLUETOOTH<sup>®</sup> FAQS
BLUETOOTH<sup>®</sup> FAQ<span style="text-transform=lowercase">S</span>

Find out how to use Bluetooth®Connectivity with your mobile phone and explore the features that can keep you connected while you drive.

GENERAL
What is Bluetooth®?

Bluetooth® is a short-range radio frequency technology that is capable of transmitting voice and data wirelessly. The range for Bluetooth® devices is around 10 metres, and data can be transferred at a rate of 1 fMbps.


JAGUAR BLUETOOTH COMPATIBLE PHONES

What can I use Jaguar Bluetooth® Connectivity for?

Bluetooth® technology allows you to remotely connect a compatible mobile phone to your Jaguar to make and receive calls and use other key mobile functions. Connecting via Bluetooth® gives you the freedom to leave your mobile phone handset in a briefcase or a pocket while driving or parked. For added convenience and increased safety, the Bluetooth®-enabled telephone system can be controlled via voice activation, and from the steering wheel or the Touch-screen of your Jaguar. Different features will be available according to the mobile phone handset used. Visit our Connectivity Centre to find out more.


JAGUAR BLUETOOTH COMPATIBLE PHONES

Is my mobile phone handset compatible?

A wide range of smartphones – including handsets made by Apple, Samsung, Nokia, Sony and Blackberry – are compatible with the Jaguar Bluetooth® Connectivity. Our engineers have tested and recommended the following handsets to meet our quality standards. This list will be updated as more handsets are tested and new handsets are released. Please note that not all Bluetooth® enabled mobile phone handsets are compatible with the Jaguar Bluetooth® Connectivity.


GO TO BLUETOOTH® CONNECTION PROCEDURES

How do I connect to Bluetooth®?

For full instructional guides to connecting your mobile handset to your Jaguar via Bluetooth®, please visit our dedicated Connectivity Centre. You will also find detailed information on pairing, disconnecting and connectivity features.


GO TO BLUETOOTH® CONNECTION PROCEDURES

Do I need specific software on my mobile phone to connect via Bluetooth

You do not need specific software, just for the phone to have Bluetooth connectivity. To connect the phone, ensure Bluetooth is enabled, and the device is ‘visible’.

Is the phone or the software tested by Jaguar Engineering for compatibility?

Both – the phone is tested and confirmed as compatible only with current software levels. Therefore, it is essential to check that your phone has the correct software.

Is any phone model compatible provided it has the required software?

No – Jaguar have only tested the models listed on our Connectivity Centre as compatible and can only recommend these as suitable handsets.

Why is the software important?

This defines the standard specifications agreed by the Bluetooth® Special Interest Group (SIG) who defined how Bluetooth® would work in the automotive sector. Early phones were not developed in line with the defined specification.

Can I update my mobile phone software?

Yes – how this is done varies by phone manufacturer but guidelines will be provided on the Connectivity Centre website. Alternatively, you can contact your phone retailer or manufacturer to provide information for upgrading software.

Why are a limited number of phones compatible?

The existing list of compatible phones covers current models that provide the level of vehicle functionality and integration required. Further phones will be approved and periodically added to the list.

Is it possible my phone will work if it is not on the Jaguar compatible list?

It may work, or work partially. However Jaguar cannot guarantee the level of operation.

Can numbers in the phonebook be scrolled through using the steering wheel?

Yes, for a phone in the cradle and newer vehicle models (check compatibility lists).

What is different about the Jaguar aftersales Bluetooth® accessory functionality?

This accessory system does not allow use of the vehicle touch screen or keypad, but does give voice interaction. This is a standalone accessory system.

Where is the docking station or cradle in the car for the phone (if fitted)?

It is usually located in the centre console between the front two seats under the armrest. Please check your vehicle handbook for more details.

Will the phone charge if connected to the cradle?

Yes.

Can the phone still operate when charging?

Yes.

How can I charge my Bluetooth® phone in car?

12V in-car charging leads can be purchased from any phone store.

Will my mobile phone connect to Bluetooth® if it’s in my pocket or bag?

Yes – it can be located anywhere in the cabin. Whilst it may function from the boot, Jaguar do not recommend this, as the signal may be too weak.

How do I know when a cradle phone is correctly connected to the car (when fitted)?

The phone handset will show a "car" or "headset" symbol to indicate it is in handsfree profile. Also, when in phone mode, the audio head unit or touch screen will confirm a phone is correctly connected via the cradle. This screen will show the network operator name and signal strength if the phone is registered to the network. If a phone is not registered to the network, "No Network" will be shown. If a phone is not connected correctly to the cradle, the audio head unit or touch screen will display "Phone Not Fitted" in the phone screen as detailed in the vehicle handbook.

How do I know when a Bluetooth® phone is connected to the car?

When in phone mode, the audio head unit or touch screen will display "Bluetooth" or a telephone handset symbol, as detailed in your vehicle handbook. Due to a limitation of Bluetooth®, the signal strength is not displayed on the vehicle display. Also, the phone handset will show a "car" or "headset" symbol to indicate it is in handsfree profile.

Does the phone need to be switched on to work?

Yes – although if a phone that is switched off is connected to the Bluetooth®, it will automatically switch on.

How do I pair my Bluetooth®-compatible mobile phone to my Jaguar?

Pairing instructions differ depending on your phone manufacturer and model. Specific instructions for your compatible phone can be found here.

How many Bluetooth® phones can be paired to a car at any time?

Multiple phones can be paired, please refer to your specific vehicle handbook for further information. This list is in order of last connected phone, with the last connected phone at the top. Only one phone can be connected at any one time.

Can I connect a phone in the cradle whilst connected via Bluetooth® (when fitted)?

Yes. When a phone is connected to the cradle, the Bluetooth® connection will disconnect. The cradle connection has priority over the Bluetooth® connection.

Once the phone is paired, what do I have to do each time to make the phone work in the car?

Every time you come back to the car, it should automatically reconnect to the paired phone. However, this depends on the phone settings and handset compatibility. Please check the pairing and connection guide for details. The vehicle will automatically search for the last connected Bluetooth® phone when the ignition is switched on and no phone is attached to the cradle. If the last connected Bluetooth® phone is in range (and set to accept connections), the vehicle and phone will connect. If the last connected phone is not in range, the vehicle will search for the next phone on the device list.

If a Bluetooth® phone battery gets low or Bluetooth® is turned off will the pairing be lost?

No, pairing need only be done once, and then the phone can be connected/disconnected as frequently as the customer wishes. It is recommended that the customer keeps the phone battery charged at all times – some phones turn Bluetooth® off automatically when the phone battery gets low.

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As we roll out InControl, specific features described may be optional and market or powertrain dependent. Please consult your local Jaguar retailer for availability and full terms. Certain features require an appropriate SIM with a suitable data contract, which will require a further subscription after the initial term advised by your retailer. Mobile connectivity cannot be guaranteed in all locations.

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